JJvV
Jason Jansen van Vuuren
1 reviews | Active since Dec 2020
31 Dec 2020, 09:05
DirectAxis
I am frustrated. In November they dubble debited my cheq account and I have been trying to get them to pay on debit order back as I am now in a pinch. They have been sending me from one department to another and no one is helping.
This is really an irretating thing, especially when it has been going on for a month.
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DirectAxis's replyOfficial
31 Dec 2020, 10:52Hello Jason, Thanks for reaching out to us. We apologise for the inconvenience we may have caused. We are happy to confirm that your refund has been logged and will be paid out to you within 10 business days. Should the payment be made before the 10 business days we will keep in touch with you. Please confirm receipt when you receive it. Team DirectAxis
Best regards,
DirectAxis's reply31 Dec 2020, 10:52
Official
Hello Jason, Thanks for reaching out to us. We apologise for the inconvenience we may have caused. We are happy to confirm that your refund has been logged and will be paid out to you within 10 business days. Should the payment be made before the 10 business days we will keep in touch with you. Please confirm receipt when you receive it. Team DirectAxis
Best regards,