DirectAxis, a bunch of unprofessional greedy unhelpful clowns

8 phone calls later, almost an hour of call time..... and being placed on hold or transferred / cut off to numbers that are just ringing. I had to explain my matter every time and besides the fact that I made it clear I'm struggling, the operators (customer care) continue to place me on hold or transfer to a world not known to any human being. Strange how they are quick enough to offer you a loan but once you paid to loan and they continue to deduct money even though you don't owe them anything, they are despondent and not helpful at all. There is also no indication on where you can escalate a further complaint to management. PATHETIC, PATHETHIC!!!!!!!!!!!!!!! Not sure how Rand Merchant Bank can associate themselves with an institution like DirectAxis. In my life will I never recommend them to anyone, even in the business that I'm in where we have to refer staff to these services. My issue still not resolved and frustrated with this circus.