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PH
Pierre H

1 reviews | Active since Jun 2021

17 Jun 2021, 17:07

DIRECTAXIS

I got a personal loan from DirectAxis and when I received my pension benefits I settled this loan in full and final settlement after confirming the amount from a DirectAxis consultant. When I did the EFT on 20 May 2021 i accidentally made the payment to Dial Direct. 10 days after this payment was allocated I discovered the issue and rectified it by means of a very helpful assistant at Dial Direct. She emailed the rectification and I promptly emailed DirectAxis with the proof of payment. This took place on the 2nd of June 2021. Since then i have had NO assistance from DirectAxis whatsoever and after numerous attempts to close my loan account this matter is today still pending. Meanwhile, DirectAxis has also debited my bank account fot two payments AFTER i have settled this personal loan amount of R60 854.58!!!!! Have tried to appeal to a manager and none of the consulants were of any assistance thus far. I am ready to make an appointment with the CEO at Cape Town Head Office Very frustrated and dissapointed ?

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Replies (3)
PH
Pierre H's update18 Jun 2021, 11:21
Reviewer Update
I have been helped and the account is now closed. Can expect my refund within 5 working days. Thank you at long last DirectAxis
DirectAxis
DirectAxis's reply18 Jun 2021, 12:37
Official
Hello Pierre,  Thank you for reaching out to us.  We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this.  Thank you for the settlement payment. The refund has been logged after which your account will be closed. We'll continue to keep you in the loop until everything has been taken care of. Team DirectAxis
PH
Pierre H's update18 Jun 2021, 13:03
Reviewer Update
Thank you.