AA
Ashlin A
1 reviews | Active since Jun 2016
01 Jul 2021, 14:17
DirectAxis
Absolute pathetic service from these guys. Called 7 times before actually speaking to someone. I called in to update my banking details and after telling the consultant that I couldn't hear her clearly I was placed on hold for 20 mins after her only taking my ID number. How are people and businesses employing people that have such attitudes? I only wish i never dealt with them from the start and would advise anyone thinking of doing so to think twice.
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
01 Jul 2021, 15:55Hello Ashlin, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Customer Care Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply01 Jul 2021, 15:55
Official
Hello Ashlin, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Customer Care Team and a consultant will be in contact with you. Team DirectAxis