Directaxis

I app**** a 3 months payments break with Directaxis and it was approved telephonically. I also explain to the sales person that I am on 2 months sick leave. I have been told that the only way to get 3 months break is to apply a loan which it will cover my 3 months installments. We did additional loan and it was approved added to my existing loan. I received the statement that shows that R12 156 is received. That R12 156 its covers 3 months installment. Now they keep on debiting my account with the monthly installment. Haibo it means I am paying double now. The first month there was no money into my account and this month they took monthly installment plus the R12 156 again it means I am paying double installment for 3 months plus the interest. I send this company 5 emails querying about this no one rep**** on my Emails. I called them 20 times with no help. Now I am receiving threats emails that I breach the contract because they didn't get money from my account. Hello Peter please I need this company to reverse additional loan of R12 156 together with the interest I will continue paying my monthly payment