JS
JO-MARIE SWANEPOEL
1 reviews | Active since Aug 2015
14 Jun 2016, 13:16
DIRECTAXIS
<p>I WROTE A COMPLAINT ON 8/06 ABOUT MY DEBITORDER REQUEST BEING STUFFED UP.</p> <p>I GOT CALLED BY THE COMPLAINTSEPT. WE COULD NOT SEE EYE TO EYE ABOUT THIS SITUATION </p> <p>BUT HER LAST WORDS - I WILL CALL YOU BACK WITH AN ANSWER FROM THE BANKING DEPT. STILL WAITING!</p> <p>WELL I HAD TO RESORT TO ALTERNATIVE ARRANGEMENTS SINCE MY DEBIT ORDER IS GOING OF TOMORROW-</p> <p>AND NOT WHAT I REQUESTED. DONT BOTHER ANSWERING WITH YOUR COPY AND PASTE ANSWERS BACK. TO LATE. GOT MAIL YESTERDAY FOR A NEW PRE-APRROVED LOAN. NO THANKS . BAD SERVICE...</p>
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Replies (3)0
Replies (3)
DirectAxis's replyOfficial
14 Jun 2016, 13:36Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply14 Jun 2016, 13:36
Official
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
14 Jun 2016, 13:47Hi
Please confirm receipt of the email sent to you on 08.06.2016 from our CRM Team.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply14 Jun 2016, 13:47
Official
Hi
Please confirm receipt of the email sent to you on 08.06.2016 from our CRM Team.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
19 Jun 2016, 14:57Hi
Please confirm receipt of our private reply to you and let us know should you require any further assistance from us.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply19 Jun 2016, 14:57
Official
Hi
Please confirm receipt of our private reply to you and let us know should you require any further assistance from us.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,