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Leon M

1 reviews | Active since Sept 2019

13 Jul 2021, 09:19

DirectAixis - Useless!!!!! WARNING!!!

I paid up my loan and I need a letter to state that this account is now paid up and closed.

Yesterday I phoned you 17 times to explain this and every time I get transferred or cutoff. I mailed you the proof of payment 9 times using different email addresses, I had to do this cause you IT department is almost as useless as you Lack of Client Service department.

So just a waring to all the consumers, run and do not do business with these people, you will regret it.

0
Replies (5)
DirectAxis
DirectAxis's reply13 Jul 2021, 09:57
Official
Hello Leon, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed.  Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted.  Team DirectAxis 

Best regards,

LM
Leon M's update14 Jul 2021, 14:35
Reviewer Update
DirectAxis phoned me yesterday and explained what they going to do to rectify the problem and confirmed that they received my mail with the documents they required.

I still do not have the closure letter and I am not getting any feedback from them.
DirectAxis
DirectAxis's reply14 Jul 2021, 15:53
Official
Hello Leon, we have received feedback that the team has received your documents and logged for your account to be closed. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.  Team DirectAxis

Best regards,

LM
Leon M's update14 Jul 2021, 16:05
Reviewer Update
Let this be a warning to all potential clients this is what I am complaining about.....10 days. Don't deal with DirectAxis if you need finance speak to your bank, I has the same request at my bank and it was done in 24 hours.
DirectAxis
DirectAxis's reply15 Jul 2021, 16:05
Official
Hello Leon, 

We're pleased to confirm that your account is now closed.  A paid-up letter has been emailed to you and you should receive it during the course of the day. 

If you require further assistance, please let us know. 

Team DirectAxis

Best regards,