1 reviews | Active since Sept 2014
Direct pain in my dial
<p>I have been a client for years......NEVER EVER skipped a payment. Due to unforeseen circumstances need a ome cash urgently and call this morning to request a further loan. Spoke to Thembeka and after 5min of checking my details haven't changed she says "your application is unsuccessful". Now not only did this make me mad because I've been a loyal client and I'm currently STILL a client so you are able to see that......but what made me even more mad was when I asked why it was unsuccessful the response I got was "there is no offer for you"........so then that means it's not because of my credit record/rating as far as I'm concerned. So I would like to say this.....If you have no offer for me when all I needed was R5000 to cover unexpected medical costs.....After being a loyal client......no skipped payments.......then I am done with you.....I will also make sure none of my family and friends dare use you......you have no offer for me?! Seriously?!</p>
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that we have emailed you our feedback in regards to your review.
Please feel free to send us a private reply via HelloPeter in order to discuss the matter in further detail.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that we have emailed you our feedback in regards to your review.
Please feel free to send us a private reply via HelloPeter in order to discuss the matter in further detail.
Kind regards,
DirectAxis Customer Relationship Management Team
