Direct Axis/Wesbank Pathetic Service

I had a loan with Direct Axis that was settled in full 23 April 2020, but they keep on deducting the monthly premium of my banking account. They still show a balance on my Wesbank Statement although it was paid in full. I have sent several emails since April 2020 and also phoned them with absolutely no positive response. I phoned in again yesterday and spoke They are quick to get people to take loans from them, quick to take money from peoples accounts, but they disappear when they have to respond to paid up loans, and then they still just take money from accounts without consent or mandate. (Their mandate and consent lapsed when the loan was paid in full. I spoke to a lady yesterday with the name of Nolu, she refused to give me her surname, and said she is sending me an email of "paid up" and also a refund claim form, for the money taken from my banking account, She said she is sending it as we speak, and her name and surname is on there. Needless to say I have NOT received an email. I am tired of emailing and phoning them. Their service is absolutely atrocious and they should not even be in business with this stinking attitude. They think they are doing the public a favor, but the public keeps them in business by taking a loan. I am moving all my business to Nedbank and will never again support Wesbank, Dirext Axis/Cashpower and will also tell everyone I know about my bad experience and rather advice them to go to another institution. Willem Laurens