Direct Axis/Wesbank Cash Power loans deceive the public

I called Direct Axis/Wesbank Cashpower loans this morning to update my debit order date. While in the process of doing this, the agent advise that I can top up my loan amount, and we proceeded with the process. I sent them all the relevant details and bank statments. In the afternoon I received both an email and sms that it has been approved and that i must call them to accept the contract. Upon calling them they now have stories that they have not received the bank statements and they still need to verify income blah, blah blah. You telling me the application is approved and I need to call to accept the contract. The Ombudsman is going to love this information and proof.