1 reviews | Active since Apr 2015
DIRECT AXIS/HOLLARD FUNERAL POLICIES IGNORES CUSTOMERS
I have been trying to get hold of a consultant via email and many telephone calls over the past few MONTHS in connection with my funeral policy at Direct Axis. I understand the impact on the lockdown on businesses but not being able to contact anyone regarding my funeral policy especially during this time is unacceptable! What has been happening is - I call Hollard Insurance because that is the information and contact details on my policy but was then transferred to Direct Axis who then transferred me to Life Solutions - who then transferred me to FNB funeral insurance?? Only to be told that they will be transferring me back to the main switchboard and then hung up without transferring me??
Do you only answer calls and emails related to large payout amounts and large monthly installments?? The funeral policy is useless if the Agency dealing with the policy is uncontactable. Anything can happen, that is why you sell insurance! To think that I wanted to add more family members and increase the benefit amount!
If someone out there is listening, JUST PLEASE CANCEL my ***.
Thank you for your reply. Your message is a indication that you did not read my complaint. Your message is also a indication that neither Direct Axis or Hollard knows about this partnership, where Direct axis offers your the funeral policy but its underwritten by Hollard.
Once again, this is what has been happening! I have been calling Hollard as noted in my message above, who then transferred me to the Direct Axis insurance division who transferred me to LifeSolutions who then transferred me to FNB funeral insurance. So please do not tell me about YOUR policies being underwritten by Hollard as the people at Hollard clearly did not get the memo, and neither do the people at Direct Axis know who I should contact. Its an further insult to give me the general call centre number! What a waste of money and time.
Thank you for your reply. Your message is a indication that you did not read my complaint. Your message is also a indication that neither Direct Axis or Hollard knows about this partnership, where Direct axis offers your the funeral policy but its underwritten by Hollard.
Once again, this is what has been happening! I have been calling Hollard as noted in my message above, who then transferred me to the Direct Axis insurance division who transferred me to LifeSolutions who then transferred me to FNB funeral insurance. So please do not tell me about YOUR policies being underwritten by Hollard as the people at Hollard clearly did not get the memo, and neither do the people at Direct Axis know who I should contact. Its an further insult to give me the general call centre number! What a waste of money and time.
Thanks for responding to us.
We understand your frustration and will arrange with our Claims Team to look into the matter and urgently provide you with a courtesy call.
Team DirectAxis
Thanks for responding to us.
We understand your frustration and will arrange with our Claims Team to look into the matter and urgently provide you with a courtesy call.
Team DirectAxis