JG
Jasmita G
1 reviews | Active since Mar 2021
08 Mar 2021, 15:55
Direct Axis - worst experience with a bank
Direct Axis only received 1 star from me because zero is not an option available. My personal loan was paid up on 2 February 2021. On the 25 February 2021 the debit order still went off. A refund is due to me. When you call customer service, they answer and tell you to hold and then never speak to you again. Such pathetic service. It's easy to take a loan with them, but when they owe you money, it's absolutely difficult to get any answers. Most *********** staff ever. I have never had such a bad experience with any other bank. It's either that they don't know what they are doing or they just don't want to pay back your own money.
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Replies (5)
DirectAxis's replyOfficial
09 Mar 2021, 08:12Hello Jasmita, Thanks for reaching out to us. Please accept our humble apologies for the delay in getting your refund paid out to you, we understand your frustration. Your refund has been logged but is currently pending for payout authorisation. We have escalated your request to our Support Team so that they can urgently assist you. We will let you know once everything has been sorted. Team DirectAxis
DirectAxis's reply09 Mar 2021, 08:12
Official
Hello Jasmita, Thanks for reaching out to us. Please accept our humble apologies for the delay in getting your refund paid out to you, we understand your frustration. Your refund has been logged but is currently pending for payout authorisation. We have escalated your request to our Support Team so that they can urgently assist you. We will let you know once everything has been sorted. Team DirectAxis
JG
Jasmita G's updateReviewer Update
10 Mar 2021, 14:26My loan account has been closed. But nobody from customer care wants to send me a statement of my account, a paid up letter, and they cannot tell me what the over settlement amount was. Very suspicious
JG
Jasmita G's update10 Mar 2021, 14:26
Reviewer Update
My loan account has been closed. But nobody from customer care wants to send me a statement of my account, a paid up letter, and they cannot tell me what the over settlement amount was. Very suspicious
DirectAxis's replyOfficial
10 Mar 2021, 14:59Hello Jasmita,
Thanks for reaching out to us.
Your account with us is closed we have emailed you the paid up letter.
Please confirm receipt when you receive it.
Team DirectAxis
Thanks for reaching out to us.
Your account with us is closed we have emailed you the paid up letter.
Please confirm receipt when you receive it.
Team DirectAxis
DirectAxis's reply10 Mar 2021, 14:59
Official
Hello Jasmita,
Thanks for reaching out to us.
Your account with us is closed we have emailed you the paid up letter.
Please confirm receipt when you receive it.
Team DirectAxis
Thanks for reaching out to us.
Your account with us is closed we have emailed you the paid up letter.
Please confirm receipt when you receive it.
Team DirectAxis
JG
Jasmita G's updateReviewer Update
10 Mar 2021, 17:00Thank you for the paid up letter. However, that was not the only document that I requested. I am tired of begging for something that I have a right to.
At the end of January 2021 the balance was approximately R31526 and the payment on 2nd February 2021 was R33124. I want to see the latest statement, clearly showing the over settlement figure. I want to understand how you came to the amount that was refunded.
It is sad that the only response is on hello Peter. I am asking for information about my own account. My next step will be with the banking ombudsman
At the end of January 2021 the balance was approximately R31526 and the payment on 2nd February 2021 was R33124. I want to see the latest statement, clearly showing the over settlement figure. I want to understand how you came to the amount that was refunded.
It is sad that the only response is on hello Peter. I am asking for information about my own account. My next step will be with the banking ombudsman
JG
Jasmita G's update10 Mar 2021, 17:00
Reviewer Update
Thank you for the paid up letter. However, that was not the only document that I requested. I am tired of begging for something that I have a right to.
At the end of January 2021 the balance was approximately R31526 and the payment on 2nd February 2021 was R33124. I want to see the latest statement, clearly showing the over settlement figure. I want to understand how you came to the amount that was refunded.
It is sad that the only response is on hello Peter. I am asking for information about my own account. My next step will be with the banking ombudsman
At the end of January 2021 the balance was approximately R31526 and the payment on 2nd February 2021 was R33124. I want to see the latest statement, clearly showing the over settlement figure. I want to understand how you came to the amount that was refunded.
It is sad that the only response is on hello Peter. I am asking for information about my own account. My next step will be with the banking ombudsman
DirectAxis's replyOfficial
11 Mar 2021, 09:34Hello Jasmita,
Thanks for reaching out to us.
We will have our Support Team look into the matter and will let you know as soon as we've gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We will have our Support Team look into the matter and will let you know as soon as we've gathered more information.
Team DirectAxis
DirectAxis's reply11 Mar 2021, 09:34
Official
Hello Jasmita,
Thanks for reaching out to us.
We will have our Support Team look into the matter and will let you know as soon as we've gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We will have our Support Team look into the matter and will let you know as soon as we've gathered more information.
Team DirectAxis