Direct Axis - Worst customer service ever

All I can say I was grateful that direct axis gave me a covid loan through FNB to pay my direct axis loan, so that I dont get a bad credit rating. So you would thing that should all be good then. Well now I get a statement from them to say I am in arrears by almost 3 months and when you call to sort it out or try to talk to people who previously helped you not one gets back to you. Service is shocking, cant wait until I don't own them anything because Ill never take a loan out with them again and in the mean time I'm getting a bad credit rating because no one wants to help and the call center working from home they either put the phone down every time or who knows. They really need to relook at there staff working from home. What should be straight forward is now become my problem put is actually Direct Axis problem no one cares. Well let me tell I definitely would not recommend anyone asking for a loan from them as they quick to give but if there is a problem, no one is willing to assist.