Direct Axis won't talk to me

So, I took a loan with Direct Axis which I diligently paid till this month. In December I resigned from my job because I had gotten a new job offer. Unfortunately, the new project I was supposed to start working on was suspended as people were starting to play wait and see with COVID. Up until now I have not yet managed to get a job.

My Issues

I wrote to Direct Axis (Wesbank) requesting a payment holiday and to date, close to 2 months I have not been helped. I keep getting automated responded that want retrenchment letter which does not address my situation. I am really concerned and frustrated if there are actual people in this company who read people's emails and respond accordingly.

Can someone, a real person, at Direct Axis talk to me?