DP
Daniel P
1 reviews | Active since Jul 2014
02 Mar 2021, 12:24
Direct Axis will not let me settle
I have been trying to settle my loan for 3 days now, first I was not sent the letter then i was sent someone elses settlement letter, then when i finally got my settlement letter.
I called in and was told the institution on Absas list of beneficiaries is West Bank which does not come up in Absas system, I need to pay this account by the 8th of March and no one is able to give me the correct information.
I will eventually have to seek legal assistance.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
02 Mar 2021, 14:54Hello Daniel, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get assistance. We'll send the bank details via private reply. Team DirectAxis
Best regards,
DirectAxis's reply02 Mar 2021, 14:54
Official
Hello Daniel, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get assistance. We'll send the bank details via private reply. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
02 Mar 2021, 14:55Hello Daniel, Thanks for getting in touch. Our banking details for transferring via Absa are as follows. Bank: Wesbank Motor Finance Account Number: *** Branch Code: 255005 *** We can always arrange for a consultant to manually debit the amount today. Team DirectAxis
Best regards,
DirectAxis's reply02 Mar 2021, 14:55
Official
Hello Daniel, Thanks for getting in touch. Our banking details for transferring via Absa are as follows. Bank: Wesbank Motor Finance Account Number: *** Branch Code: 255005 *** We can always arrange for a consultant to manually debit the amount today. Team DirectAxis
Best regards,
DP
Daniel P's updateReviewer Update
02 Mar 2021, 15:32I have called a few times for someone to debit the amount but I have not heard back yet I was told it was waiting for authorization. I am trying to call back the lady who helped me Mandi Vuyiswe but I keep getting transferred to an automated message. Please also note that you are not registered on the Absa app when calling them to get the correct institution on the app it doesn't work Absa advised I call you no one knows what the hell is going on when I call you. I am now being told by a consultant that what I was told is going to happen, The debit has not been setup so not only are you making it impossible for me to settle you are lying as well. Someone must call me today or I will seek legal advice.
DP
Daniel P's update02 Mar 2021, 15:32
Reviewer Update
I have called a few times for someone to debit the amount but I have not heard back yet I was told it was waiting for authorization. I am trying to call back the lady who helped me Mandi Vuyiswe but I keep getting transferred to an automated message. Please also note that you are not registered on the Absa app when calling them to get the correct institution on the app it doesn't work Absa advised I call you no one knows what the hell is going on when I call you. I am now being told by a consultant that what I was told is going to happen, The debit has not been setup so not only are you making it impossible for me to settle you are lying as well. Someone must call me today or I will seek legal advice.
DirectAxis's replyOfficial
02 Mar 2021, 16:36Hello Daniel, we will arrange for our Accounts Team to call you. Team DirectAxis
Best regards,
DirectAxis's reply02 Mar 2021, 16:36
Official
Hello Daniel, we will arrange for our Accounts Team to call you. Team DirectAxis
Best regards,
DP
Daniel P's updateReviewer Update
03 Mar 2021, 16:38 Hi Guys, I am a bit concerned I was called today and advised that the debit order has been authorized for the settlement amount to go off my account and I was told it will happen today, nothing has happened as yet and my Settlement date is coming closer and closer, I am really getting tired of being messed around now. I don’t know how many times I have been made promises and calls etc but nothing is happening. Please advise urgently.
DP
Daniel P's update03 Mar 2021, 16:38
Reviewer Update
Hi Guys, I am a bit concerned I was called today and advised that the debit order has been authorized for the settlement amount to go off my account and I was told it will happen today, nothing has happened as yet and my Settlement date is coming closer and closer, I am really getting tired of being messed around now. I don’t know how many times I have been made promises and calls etc but nothing is happening. Please advise urgently.