DR
Donovan R
1 reviews | Active since Jan 2018
26 Oct 2020, 17:50
DIRECT AXIS ....WHAT A INCOMPETANT BUNCH!!!!
I have been trying to resolve a query with this incomplete bunch since 8th Oct 2020. I have been confronted with incompetence and extremely bad service .
I am fully aware of the COVID19 implications but there consultants are just to incomplete and useless to work from home and there phones from home is so bad . The consultants got no clue how to deal with customers or customers complaints .
I have told "your matter has been escalated "!!! ..escalated to a non existing useless department ?? what is the purpose??? noone replies
I have told "I guarantee a manager will call you back her name is B.Khamulu " that was a week back ……..im still waiting …..????
They say, they rely in 2 days per there emails ? ?? bunch of lies ,,,,it's more like 2-3 weeks....that's is if your lucky
I am still waiting on feedback after 3 weeks ??? guess this is how they operate ….
So people , I know times are tough not try not to do business with this group of people !!!
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
27 Oct 2020, 09:45Hello Donovan, Thanks for reaching out to us. We are extremely sorry to hear you feel that way and for any inconvenience that this may have caused. We care about our customers and always try to provide them with the best service. Your refund was successfully logged today, please note, the turnaround time is 10 working days. Should the money be paid into your bank account before the 10 working days we will make sure to inform you. We have requested for our customer service team to close your account and send you the paid up letter. Please don’t hesitate to contact us for any assistance. Team DirectAxis
Best regards,
DirectAxis's reply27 Oct 2020, 09:45
Official
Hello Donovan, Thanks for reaching out to us. We are extremely sorry to hear you feel that way and for any inconvenience that this may have caused. We care about our customers and always try to provide them with the best service. Your refund was successfully logged today, please note, the turnaround time is 10 working days. Should the money be paid into your bank account before the 10 working days we will make sure to inform you. We have requested for our customer service team to close your account and send you the paid up letter. Please don’t hesitate to contact us for any assistance. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
28 Oct 2020, 09:00Hello Donovan, We are able to confirm that Wendy have been in contact with you and explained to you thoroughly why the refund of the capital balance cannot be logged. We have logged for your account to be closed and will provide you with a paid up letter as soon as the account closure process is completed. The refund for the amount that was discussed with Wendy has also been successfully logged. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply28 Oct 2020, 09:00
Official
Hello Donovan, We are able to confirm that Wendy have been in contact with you and explained to you thoroughly why the refund of the capital balance cannot be logged. We have logged for your account to be closed and will provide you with a paid up letter as soon as the account closure process is completed. The refund for the amount that was discussed with Wendy has also been successfully logged. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DR
Donovan R's updateReviewer Update
29 Oct 2020, 09:01Hello Direct axis Management , I'm astonished and surprised by your emails, is this the only forum you can reply on , as my complaints and emails was ignored for nearly 3 weeks .
As for your response on my query , this query was logged on the 19th October (refund logged on the 19th Oct per your consultants ) and I emailed many times before then , so saying the refund was logged means nothings as your "10 day" clock only starts now , this should have been resolved ages again.
I still find in unacceptable but expected that your only speak about logging the refund on the 27 October and now saying I must wait a further 10 days .
Please just resolved the payment and make the payment instead of logging all sort of thing that means nothing to me.
As for your response on my query , this query was logged on the 19th October (refund logged on the 19th Oct per your consultants ) and I emailed many times before then , so saying the refund was logged means nothings as your "10 day" clock only starts now , this should have been resolved ages again.
I still find in unacceptable but expected that your only speak about logging the refund on the 27 October and now saying I must wait a further 10 days .
Please just resolved the payment and make the payment instead of logging all sort of thing that means nothing to me.
DR
Donovan R's update29 Oct 2020, 09:01
Reviewer Update
Hello Direct axis Management , I'm astonished and surprised by your emails, is this the only forum you can reply on , as my complaints and emails was ignored for nearly 3 weeks .
As for your response on my query , this query was logged on the 19th October (refund logged on the 19th Oct per your consultants ) and I emailed many times before then , so saying the refund was logged means nothings as your "10 day" clock only starts now , this should have been resolved ages again.
I still find in unacceptable but expected that your only speak about logging the refund on the 27 October and now saying I must wait a further 10 days .
Please just resolved the payment and make the payment instead of logging all sort of thing that means nothing to me.
As for your response on my query , this query was logged on the 19th October (refund logged on the 19th Oct per your consultants ) and I emailed many times before then , so saying the refund was logged means nothings as your "10 day" clock only starts now , this should have been resolved ages again.
I still find in unacceptable but expected that your only speak about logging the refund on the 27 October and now saying I must wait a further 10 days .
Please just resolved the payment and make the payment instead of logging all sort of thing that means nothing to me.
DirectAxis's replyOfficial
29 Oct 2020, 16:29Hello Donovan, Thanks for responding to us. Your refund was paid out to you on the 27th of October, as you are currently banking with ABSA bank and we are banking with FNB, the payment will reflect within 24-48hours. If you have any further questions please contact us. Team DirectAxis
Best regards,
DirectAxis's reply29 Oct 2020, 16:29
Official
Hello Donovan, Thanks for responding to us. Your refund was paid out to you on the 27th of October, as you are currently banking with ABSA bank and we are banking with FNB, the payment will reflect within 24-48hours. If you have any further questions please contact us. Team DirectAxis
Best regards,