Direct Axis Wesbank Cash Power

I have been engaging wesbank cashpower through emails and more than 10 phone calls to try and have this money allocated to my account.My efforts are in vain. I was told that the money is lying in the unallocated account and it will be journalised and it takes 10 days to do so. But each time I phone wesbank I get a different story. Wesbank never came back to me as promised on 2 September 2020 The account was settled on 21 July 2020.Proof of payment was send to wesbank but to date my account is still open and they continue to debit my bank account.

Since July 2020 to date this matter has not been resolved. Yesterday I was told to contact my bank as they are unable to trace the payment.