Direct Axis Violating Customer Rights

According to the law a customer that signs a contract with the supply for a period over 12 months should received a statement. The purpose of the statement is to account for the payments made on a monthly basis by the customer to honour contracts.<br> The obligation of Direct Axis is to ensure they send a statement every month, which is something I have requested every quarter and never seem to receive any from Direct Axis. Direct Axis is a very irresponsible company that take their customers for a ride. My account was hijacked by cyber ********* and my identity ****** under their nose.They sent me a new account with a new loan which I never app**** for and claim I owe them R203,900.00 while the previous loan was not been settled yet.<br> I still do not know how much I owe from the 1st legitimate loan. Let alone how my personal details and the new loan was approved without my concern. The money was never deposited into my account which they allege was deposited into Capitac Bank. Direct Axis have colluded with Hollard Life Insurance to sell life insurance policies which their clients do not know about. I think the law must assist consumers by looking into this ****. Nationalize loan sharks