1 reviews | Active since Jun 2012
Direct Axis unsatisfied with my minimum payment
<p>Direct Axis has been calling me severeal times now and everytime it is a differnt consultant,</p> <p>Due to my Financial contstraint I have advised them that the minimum I can afford would be R250 on a balance of R27k, I have stated that that would be for the next 6 months when I will assess my financial situation again, but it seems that they want to assess my financial situation every other third day because a new consultant would call to ask when I will be settling the account when I only stated that I hoped that my Financial situation would change in the next 6 months which would enable me to settle it.I have started making the arranged payment already, but the calls just keeps on coming for new arrangements.</p> <p>As I am made aware with every call, that all calls are recorderd; I dont see the need for another consultant to call me 2days later to make a higher rrangement.</p> <p>Unfortunately for me, I have a few Creditors and giving everyone a little portion until such time when I am in a position to settle my accounts.</p> <p>I AM A VERY FRUSTRATED AND ANGRY CLIENT BECAUSE I HAVE TO SIT ON PERSONAL CALLS EVERY SECOND DAY FOR THE SAME THIN AT WORK WHICH IS NOT GOOD FOR MY POSITION IN THE COMPANY</p>
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
