DIRECT AXIS - Unsatisfactory Settlement Experience. BAD service. BAD PRACTICE. Beware!

I paid may settlement in full on the 26th of November. After taking 2 days and a few calls to get the correct info from someone about their actual account name settlement details from my bank. I send POP. The person I talk to assures me no further payment will be deducted. YET....They deducted a further debit order on the 29th December. I called and was furious. They promised escalation to refund me. They promise it will be sorted out within 10 days. I complained on Twitter to their customer services. They assure me that it is ESCALATED and I will be in the loop! I RECEIVE A LETTER TO SAY MY ACCOUNT IS SETTLED IN FULL. Assuming this means I have been paid back the amount they now owed me. I CHECK MY ACCOUNT. NOTHING. THEY HAVE STILL NOT REFUNDED ME AND TODAY IS THE 16TH DECEMBER !!!!!! NOW 20 days since I settled in full. THEY CONFIRM THEY HAVE NOT PAID ME, BUT TELL ME AGAIN...."WE WILL ESCALATE! “ SERVICE IS POOR but more than that this is NOT acceptable. I need to pay other bills and now cannot honour other commitments thanks to this company and their malpractice.