Direct axis uncouth service

I have been calling to get my paid up letter for 3 days now and I'm being sent from pillar to post. I paid the full amount with no hassle and I was told to wait 2 days for payment to reflect, which I did. I call again and noluvuyo puts me on hold for a freakin 18 minutes saying she is escalating my query and then eventually hangs up on me. The nonsense one goes through when you have paid but when they want you to use their money everything all of sudden works. This is the most ridiculous system and people working at this company, very uncouth to say the least. Now all of a sudden a paid up letter will only be available on the 23rd, why was I not told this from the onset and told 2 days?????? I want my letter now!