Direct Axis ( think carefully when taking up a loand with them )

Once again its been 4 days since ive heard any news from direct axis regarding double deduction on my loan for December !!! first deduction took place on the 17th second deduction took place the 24th and because of this my kids didn't get any Christmas presents and do u thing direct axis care..... absolutely not all u get is our humble apologies and jack **** there after I will never in my life ever take up a personal loan from direct axis again.... they didn't even help me with the 3 month holiday break when covid hit us but they were more than willing to help " new" customers with a 3 month break !!!!! so I have had nothing but bad experience with Direct Axis.....