Direct Axis that double debit your account and then you struggle to get your refund back

I want to complain about my refund that Direct Axis is not refunding me for 7 working days already. I send emails to email address I Recieve my statement from then and still no luck to get to speak to a manager or direct maganger.. Now because Direct Axis has debited my account twice diffirent amounts of R1542 and R1904 on the 18th of March 2021.. March 23 I have notice this as I could not understand why I don't have money for my other creditors that needs to be paid on the 7th already and we on the 8th already... How can I get my money from them? I have been through my 5 day waiting period plus the 24 hour waiting period plus today its the 48hour waiting period... I need to pay my other creditors like Local Link and Impaq homeschooling.. Now I have stress cut services due to non payment because direct axis doesn't refund my monies.. When I phone there customer service center I get transferred from one person to another and then line gets cut off waiting to speak to a manager.. I want to report this I want help to get my refund in my account today please.