VJ
Vicki J
1 reviews | Active since Mar 2012
26 Jul 2019, 09:39
Direct Axis - TERRIBLE SERVICE AND NOT VERY HONEST.
I paid my loan in full one week ago and my bank account is still reflecting the loan as unpaid and in arrears, I have emailed them about 7 times, they have read my emails but have not bothered to reply. When I wanted to pay the account they called me very quickly but now that it is paid they are not replying or clearing the loan account.
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Replies (3)
DirectAxis's replyOfficial
26 Jul 2019, 11:15Hello, thank you for letting us know. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
DirectAxis's reply26 Jul 2019, 11:15
Official
Hello, thank you for letting us know. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
VJ
Vicki J's updateReviewer Update
26 Jul 2019, 11:51This needs to be top priority, I will NEVER use you again. If I am one day late with a payment you call me constantly, but now that you have all the money, not a single response and your call centre is USELESS.
VJ
Vicki J's update26 Jul 2019, 11:51
Reviewer Update
This needs to be top priority, I will NEVER use you again. If I am one day late with a payment you call me constantly, but now that you have all the money, not a single response and your call centre is USELESS.
VJ
Vicki J's updateReviewer Update
26 Jul 2019, 12:14How can this take a full week? It was paid last friday
VJ
Vicki J's update26 Jul 2019, 12:14
Reviewer Update
How can this take a full week? It was paid last friday