1 reviews | Active since Feb 2015
Direct Axis - terrible!
Due to unfortunate circumstances my account was handed-over for collections in 2017. I restarted my payments in late 2017 with their agent. I continued my payments up until Jan 2020. I even started paying a little bit more than usual during 2018 up until 2020.
I regularly checked my my credit record as well via their Pulse app during the time. The pulse app showed my account was up-to-date and I was making regular payments every month - great!
My account was closed in Jan 2020. Following this I rechecked my credit record - to my surprise it showed I only paid my account in Jan 2020 - meaning my account was NEVER paid since 2017 and I paid up my account on Jan 2020 only. This is not true! I paid towards my account every month from late 2017/ beginning 2018!
I requested them to up date my credit record with them indicating such, I called the collections agent and they mentioned that I should take this up with DA. They also sent me a statement indicating I paid every month.
I called them - they indicated my account was defaulted - this is not true! I asked them for evidence of this - none provided. They sent me a statement - I checked that I was paying n a monthly basis via their agent! They also said that my account was only settled/ paid in Jan - not true as I had a payment arrangement. When I mentioned to them I had another account at the time at a different bank which was also handed over to collections and they regularly send update to credit bureau indicating I have paid towards the account every month They also said that this bank must have a special arrangement. What nonsense!
All I am requesting is for them to submit to the credit bureau that I did have a payment arrangement from 2018 and I paid an amount towards my account.
I also don't understand why their pulse app showed my account was up-to-date while I was paying but after the fact it shows I did not and only paid Jan 2020!
Sooo confusing. My advice - rather go to a reputable credit provider or bank for loan! I will have to dispute this with credit bureau now.
I will see what happens otherwise I am off to the ombudsman..
Please accept our humble apologies for the inconvenience caused, we understand your frustration. We care about our customers and always try to provide them with the best service while also trying to promote good brand etiquette.
We have escalated the matter to our Recoveries Department to ensure your query is resolved quickly and efficiently.
A consultant will be in touch with you.
Team DirectAxis
Best regards,
Please accept our humble apologies for the inconvenience caused, we understand your frustration. We care about our customers and always try to provide them with the best service while also trying to promote good brand etiquette.
We have escalated the matter to our Recoveries Department to ensure your query is resolved quickly and efficiently.
A consultant will be in touch with you.
Team DirectAxis
Best regards,
Thanks for reaching out to us.
We have received confirmation from our Recoveries Team that they been in contact with you and a manual update has been sent out to all credit bureaus in order for your profile to be updated.
We will keep you in the loop until everything is sorted.
Team DirectAxis
Best regards,
Thanks for reaching out to us.
We have received confirmation from our Recoveries Team that they been in contact with you and a manual update has been sent out to all credit bureaus in order for your profile to be updated.
We will keep you in the loop until everything is sorted.
Team DirectAxis
Best regards,
I will update you on the progress as this was NOT resolved by Direct Axis as they are still adamant that my account was in arrears and I only brought my account up-to-date in January 2020. This is so crazy to me since I had a payment arrangement.
I will update you on the progress as this was NOT resolved by Direct Axis as they are still adamant that my account was in arrears and I only brought my account up-to-date in January 2020. This is so crazy to me since I had a payment arrangement.