DIRECT AXIS - TAKES R2700+ AND CAN'T TRACE IT

Date Description Reference Service Fee Amount Balance 25 Jan 2019 DIRECTAXISCR ********** ********** 0125 DIRECTAXISCR ********** 1 0.00 -2,749.42

The above debit order of R2749.42 was debited today, 25 January 2019, from my FNB account.

I could not be helped by ANY of the departments telephonically this morning at DIRECT AXIS. AFTER SPENDING OVER 14 MINUTES ON THE LINE, I STILL DIDN'T GET HELP.

THE LOANS DEPARTMENT CANNOT TRACE THE REFERENCE, THE LIFE AND FUNERAL DEPARTMENTS NEITHER.

I am very disappointed, being a client and trusting Direct Axis, that debit orders with their NAME as a reference cannot be traceable anywhere.

I cannot reconcile this amount because the reference number is not on one of my statements.

REFUND IMMEDIATELY.