DIRECT AXIS TAKE YOUR MONEY WITHOUT PERMISSON AND THEN DONT ANSWER YOUR CALLS

what pathetic and unacceptable service i have been getting from direct axis today. i have a monthly debit order that goes off everymonth to service my loan repayments. yesterday my debit order went off as usual. to my horror, i was deducted another amount from my bank account from direct axis today. its not a double deduction because the amount deducted today is different from the amount deducted yesterday. i then called direct axis today about 6 times, i spent over 50 minutes of my airtime calling them. they answer after a lont time, and then put me on hold, and never come back to me, eventually the phone goes dead, i tried calling so many times, i even asked to speak to some one senior, they put me on hold, for long times, and then the phone goes dead. i did explain my problem to the consultant about 2 times money deducted. but did direct axis even bother calling back???? NO.....NOT AT ALL. WHY SHOULD THEY BOTHER...?? THEY HAVE MY MONEY....THATS ALL THAT MATTERES TO THEM,.,..NOTHING ELSE. THEY HAVE ALL MY CONTACT DETAILS,,,THEY KNOW WHAT WAS MY PROBLEM..BUT THEY DIDNT EVEN CARE.... and then they say, all calls are recorded for quality purpuses and so on?? what a joke........they must listen to their recording and see how useless they are... now, ive spent money on airtimes, i got my money deducted out of my account without my permission, i get charged bank charges for that deduction, and there is nothing i can do, becuase DIRECT AXIS is so useless, so lazy to even call a customer back...they dont care...as long as they have your hard earned money, they are happy. we customers have to incurre expenses to get our money back???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? HOW IS THIS POSSIBLE?????????? I WOULD ADVISE ANYONE WHO IS THINKING OF USING DIRECT AXIS SERVICES, TO RE THINK AGAIN. DIRECT AXIS DO NOT CARE ABOUT CUSTOMERS. ALL THEY WANT IS YOUR MONEY. ITS FUNNY...BEFORE YOU HAVE A LOAN WITH THEM...DIRECT AXIS WILL BOBARD YOUR PHONE WITH MESSAGES AND SO ON TO APPLY FOR A LOAN. BUT ONCE THEY HAVE YOUR MONEY, THER STORY CHANGES..... I WILL NEVER EVER AGAIN USE DIRECT AXIS IN FUTURE, I AM GONNA PAY OFF MY LOAN IN THE NEXT FEW MONTHS, AND I KNOW I WILL NEVER RECOVER MY LOSSES AND EXPENSES OF TODAY. AND NEVER EVER AGAIN, DO I WANT TO HEAR OF DIRECT AXIS IN MY LIFE,,,,NEVER AGAIN...!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!