Direct axis sucks

I contacted direct axis a couple of times and asked for my contract. I had someone pretending to be me that app**** for a loan on my behalf. Luckily the money was paid out into my account but until this day i have not received a signed copy of my contract to use in a ***** case against the person pretending to be me. I demand a copy of my contract and the recording of actual application that the person did pretending to be me. If I did not sign for a contract or they do not have record of the call, then i guess i do not owe them money right? This is ridiculous!! I am going to report them to the NCR, I've had enough