BH
Bambhatha H
1 reviews | Active since Jan 2014
12 Nov 2020, 11:04
Direct Axis stole my money
Still waiting for a refund from 30th September 2020 always told stories about how they deposited into the wrong account and how they will process the refund its the 12th of November 2020 still have not received my money I don't know what I have to do to get my money back....Must I claim from small claims court, must I open a case of theft against Directaxis what must one do to get his money ?
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DirectAxis's replyOfficial
12 Nov 2020, 16:08Hello Bambhatha, Thanks for reaching out to us. We are aware about your refund and our Claims Department is working extra hard to ensure the issue is resolved as efficiently as possible. We have received confirmation from Wesbank that the refund was reversed and their team is currently waiting for it to reflect in order to refund the correct account. We are monitoring the progress and rest assured your money will be refunded as soon as everything is sorted. Team DirectAxis
DirectAxis's reply12 Nov 2020, 16:08
Official
Hello Bambhatha, Thanks for reaching out to us. We are aware about your refund and our Claims Department is working extra hard to ensure the issue is resolved as efficiently as possible. We have received confirmation from Wesbank that the refund was reversed and their team is currently waiting for it to reflect in order to refund the correct account. We are monitoring the progress and rest assured your money will be refunded as soon as everything is sorted. Team DirectAxis