Direct Axis shortfall 1 month holiday break

Good day

I app**** for the Covid-19 on the fnb application but could not successfully upload my supporting documents. Eventually after posting a complaint on HelloPeter.com on the 28th August and receiving an email address from the fnb agent where I could email my supporting documents, I was told that my application is too late, but yet, I've been applying since 12 August 2020.

I received a sms from Direct Axis on 18 September 2020 “Good day, your payment break on your Direct Axis loan has come to an end. Please note that a payment of R4557.44 on your Direct Axis loan is due on 30Sep. NCRCP20.”. and yet last month August 2020 my account was deducted and I paid for the loan, not fnb Covid19. Thus, fnb only paid 2 months as per below from my Covid-19 relief.

I called Customer Care *** Tuesday 22 September 2020 and they said someone with ring back as the Covid19 department was busy, but no one called me. And I mailed *** but no reply as well.

Please investigate. The below shows the monthly debit orders from my account.

30/04/2020 30/04/2020 Naedo Debit Order Payment ***): Directaxis (*** D) 4 593.04 29/05/2020 29/05/2020 Naedo Debit Order Payment ***): Directaxis (*** D) 4 557.44 Jun-20 PAYMENT HOLIDAY BREAK Jul-20 PAYMENT HOLIDAY BREAK 31/08/2020 31/08/2020 Debit Order Payment ***): Directaxis (***) 4 557.44

Kind regards