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CB
Cobus B

1 reviews | Active since Mar 2019

07 Mar 2021, 13:03

Direct Axis shocking service delivery

I have asked for my settlement ammount, i have paid it within the allowe time, a week has gone by and i still receive a statement for march to pay a installment. How can it be so difficult to just close an account?

0
Replies (3)
DirectAxis
DirectAxis's reply08 Mar 2021, 14:02
Official
Hello Cobus, Thank you for reaching out to us. Thank you for your settlement payment. Our closure process takes up to 10 business days. We’ll escalate your query onto our Customer care support team and have them send your paid up letter as soon as your account is closed. Team DirectAxis

Best regards,

CB
Cobus B's update09 Mar 2021, 17:15
Reviewer Update
Its been from the 24 of Feb, ive been on the phoned for hours everyone telling me we wil escalate the matter for closure, still the account is open. I received a sms telling me thank you the money was received but still the account is open...how are you guys still operating if you cant deliver a service...everything is done from my side and i will print all this because i know later on there is going to payments and im not going to pay anything more. I have stopped any debit order to you guys aswell and i will get legal advice to settle this disbute...no one at direct axis can deliver a service. Not the call centre not the email department not even here. Agaim im going to receive a message sorry sir we wil escalate the matter? How about resolve it now? Very easy for you to ask me for money but what now hey?
DirectAxis
DirectAxis's reply10 Mar 2021, 08:15
Official
Hello Cobus, 

Thanks for reaching out to us. 

We are able to confirm that your account has been closed and we have emailed the paid up letter to your email address. 

Please confirm receipt when you receive it. 

Team DirectAxis 

Best regards,