JP
John P
1 reviews | Active since May 2023
06 May 2023, 10:34
Direct axis - shocking service
Really bad. Worse than a government department. I have paid them a settlement amount. But they continue debiting my account. I spent 40mins this morning calling into the call centre no one is willing to help me. They also owe R9k in refunds
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
08 May 2023, 09:16Hello John,
Thanks for getting in touch.
Thank you for the settlement payment. When requesting to have your account settled, a settlement letter is drafted, once your payment is received, the account automatically goes into a closure process.
The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We have escalated the matter to the banking team and will contact you in due course.
Team DirectAxis
Thanks for getting in touch.
Thank you for the settlement payment. When requesting to have your account settled, a settlement letter is drafted, once your payment is received, the account automatically goes into a closure process.
The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We have escalated the matter to the banking team and will contact you in due course.
Team DirectAxis
DirectAxis's reply08 May 2023, 09:16
Official
Hello John,
Thanks for getting in touch.
Thank you for the settlement payment. When requesting to have your account settled, a settlement letter is drafted, once your payment is received, the account automatically goes into a closure process.
The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We have escalated the matter to the banking team and will contact you in due course.
Team DirectAxis
Thanks for getting in touch.
Thank you for the settlement payment. When requesting to have your account settled, a settlement letter is drafted, once your payment is received, the account automatically goes into a closure process.
The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We have escalated the matter to the banking team and will contact you in due course.
Team DirectAxis