Direct Axis Service sucks

I have a loan with direct axis and last week Thursday I made a settlement payment of plus 25000 on my loan.from Friday up until today I have been sending emails asking for confirmation,i get an auto reply saying a consultant will come back to me in 24 hour but no one ever bothered to call or confirme by email,even this morning I called their line to enquired but ended up holding for morethan 20 minutes just to speak to a consultant which I eventually drop because of duration holding,i really don't know how long should one hold to speak to someone here or get feed back afer sending email.your service is suck and its full of nonsense you're quick when you have to get ppl monies but can not even service your existing clients properly.<br> <br> very poor service ever<br> <br> Lindani Mbonambi