Direct Axis service is unacceptable and incompetency is a norm - trying to settle a loan but cannot get a settlement quote

We have taken out a loan against a property with DA. We fell into difficult times and had to sell the property. We worked through DA's cancellation attorneys on instruction. MBD attorneys (the account was handed over) has given a settlement that the cancellation attorneys C&A would not accept. The property has been registered but because C&A would not give a clearance certificate (the original clearance has expired because of the incompetence of the registration office) we cannot settle the loan or get paid out.