DJ
Danie J
1 reviews | Active since Jan 2012
06 May 2019, 07:01
Direct Axis service
I app**** for a further loan with Direct Axis which was approved and paid out. My ITC Profile has now not been updated and currently reflects that I have two loans with Direct Axis. I called the contact centre and requested that a supervisor contact me because the loan has been settled after being in advance. I want this information corrected and updated today.
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
06 May 2019, 08:53 | Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Best regards,
DirectAxis's reply06 May 2019, 08:53
Official
| Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Best regards,
DJ
Danie J's updateReviewer Update
07 May 2019, 08:00Good day, please advise as this matter has still not been resolved.
DJ
Danie J's update07 May 2019, 08:00
Reviewer Update
Good day, please advise as this matter has still not been resolved.
DirectAxis's replyOfficial
07 May 2019, 09:03You query is sitting in our Customer Relationship Management Team's space. They will be in contact with you directly.
Best regards,
DirectAxis's reply07 May 2019, 09:03
Official
You query is sitting in our Customer Relationship Management Team's space. They will be in contact with you directly.
Best regards,
DJ
Danie J's updateReviewer Update
13 May 2019, 15:20Good day, we are six days later and it seem that we are not closer to getting this issue resolved. Please advise ?
DJ
Danie J's update13 May 2019, 15:20
Reviewer Update
Good day, we are six days later and it seem that we are not closer to getting this issue resolved. Please advise ?
DirectAxis's replyOfficial
13 May 2019, 16:05We apologise for the delay, we will be in touch tomorrow.
Best regards,
DirectAxis's reply13 May 2019, 16:05
Official
We apologise for the delay, we will be in touch tomorrow.
Best regards,
DirectAxis's replyOfficial
17 May 2019, 14:19 Hello, we're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you. Thank you.
Best regards,
DirectAxis's reply17 May 2019, 14:19
Official
Hello, we're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you. Thank you.
Best regards,