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Mandy T

1 reviews | Active since Mar 2015

19 Nov 2021, 15:39

DIRECT AXIS ******** OF NOTE

I had a loan with Auto and General, which was administered by Direct Axis. Due to the having difficulty in finances, the loan was placed under debt review. I have managed to sort out my finances and has paid R500.00 monthly, bringing down the debt amount of from March 2020 which amount to R15,421.59 to currently R4,939.71. I was told in July 2021, that they offer me a settlement discount of up to 20 % on the balance. I requested a settlement amount, as I wish to settle the account in full. I was informed by *** email account that they do not give settlement discount, the same email address that informed me about the 20 % settlement amount, is no claiming they do not give settlement amounts. This is their response to my request:

The balance for account is R4,939.71 on an interest of 0.10% .If you are enquiring about the further 20% discount you will need to motivate as to why you want a further discount on the account for example if you have a pension package /medically boarded /if you are currenly having financial constraints and you will have to send with the proof thereof.

Direct Axis is really ripping people off and I urge that no one ever deals with these ******

0
Replies (7)
DirectAxis
DirectAxis's reply19 Nov 2021, 16:23
Official
Hello Mandy,  We’re sorry to hear we have not given you a satisfactory outcome.  We have requested that the Accounts Support Team engage with you to resolve any issues you may still have.  Team DirectAxis 

Best regards,

MT
Mandy T's update19 Nov 2021, 16:28
Reviewer Update
Direct Axis, well your Accounts Support Team has been of now assistance whatsoever, hence the reason for me writing this review. Are you guys not able to give a proper response, instead of always giving a generated response? It is really sad that you guys still want to make money from an account that I am prepared to settle. Clearly by what was initially said to me and the response to date, shows me that you guys are contradicting yourselves, hence the reason there are tons of negative reviews for your establishment.
DirectAxis
DirectAxis's reply22 Nov 2021, 10:23
Official
Hi Mandy, 

We are engaging with the Support Team who is currently dealing with your account. 
 We have requested that they engage with you to resolve any issues you may still have.  Team DirectAxis 
 

Best regards,

MT
Mandy T's update22 Nov 2021, 10:57
Reviewer Update
Good day,

I am patiently waiting on your Support Team's to revert back to me.

I will give them a chance until Wednesday.
DirectAxis
DirectAxis's reply22 Nov 2021, 12:48
Official
Hello Mandy,  We have received feedback that our system is currently experiencing technical difficulties.  We are working to resolve the issue as quickly as possible. We apologise for any inconvenience and will continue to do our very best to assist you. We’ll reach out to you as soon as we're up and running again.  Thank you for your patience and understanding. Team DirectAxis

Best regards,

MT
Mandy T's update25 Nov 2021, 13:25
Reviewer Update
Direct Axis, omw, since I placed this review on here, there has been almost 20 reviews afterwards. Just proves how pathetic your company is.

I received a call from 1 of your consultants, but was later informed that the Team Leader would call me back, absolutely nothing.

We should actually petition that people no longer support your establishment, which would eventually force you to close your doors.
DirectAxis
DirectAxis's reply25 Nov 2021, 15:11
Official
Hello Mandy, 

We have been informed that a consultant did reach out to you and tried to assist and explain the terms of the discount that has expired. 

We have requested that a manager calls to provide this feedback and will follow up internally to find out what the hold-up is.

Team DirectAxis

Best regards,