HP
Hein P
1 reviews | Active since Dec 2019
03 May 2020, 15:27
Direct axis ****
I'm waiting over 2weeks now for my debut order to be refunded. Got a cash flow relief loan but still they decided to debit from my account. What's wrong with you.
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DirectAxis's replyOfficial
04 May 2020, 14:36Hello Hein
We have received your review.
Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
We have received your review.
Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
DirectAxis's reply04 May 2020, 14:36
Official
Hello Hein
We have received your review.
Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
We have received your review.
Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis