Direct Axis / Sanlam Worst service ever!

The option for ZERO stars should also be available, because some businesses doesn't deserve a star at all!!

This is how my interaction with Direct Axis went, and I STILL do not know what is my settlement amount.

The 1st interaction was on 4th of April. 1)Nicky Hill ********** date: Wed, Apr 4, 2018 at 7:16 AM

The 2nd time I contacted Direct Axis 2) Nicky Hill ********** date: Fri, Apr 13, 2018 at 6:05 AM

The 3rd time I contacted Direct Axis 3) ********** date: Fri, Apr 13, 2018 at 6:13 AM

Then I got this lousy response : Fri, 13 Apr 2018, 14:51 , ********** wrote: Good day Thank you for your email. Please confirm how many days the settlement amount must be valid for Kind regards Direct Axis

(note, not even a question mark was used after the question being asked, so much for professional service)

The 4th, 5th, 6th, 7th and 8th time I contacted Direct Axis

4) ********** date: Fri,13 April 2018 12:58:03 PM 5) ********** date: Fri, Apr 13, 2018 at 3:27 PM 6) ********** date: Fri, Apr 13, 2018 at 6:11 PM 7) ********** date: Sat, Apr 14, 2018 at 6:51 AM 8) Sanlam Statements ********** date: Mon, Apr 16, 2018 at 8:02 PM

So, after 8, (EIGHT) emails and 14, (FOURTEEN) days later I still did not get the settlement letter that I have been asking for since 4th of April!!

All I am asking is what is the settlement amount. I KNOW such a letter is only valid for 10 days. But these people are playing games with me, evading a very VERY basic simple question!!