NM
Nelson M
1 reviews | Active since Oct 2013
05 Aug 2020, 19:28
Direct axis ruining my credit bureau profile
Direct axis is ruining my credit bureau profile. My payment break request was accepted by Direct axis reports that I have missed 2 months premium. I really don't understand how they work.
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DirectAxis's replyOfficial
06 Aug 2020, 11:03Hello Nelson, We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
DirectAxis's reply06 Aug 2020, 11:03
Official
Hello Nelson, We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis