MN
Michele N
1 reviews | Active since Jan 2011
09 Jul 2015, 13:27
DIRECT AXIS - **********!
I settled my loan with Direct Axis on the 4th April 2015, however, upon checking my bank statement today, I find that Direct Axis have been taking R42.35 per month since May 2015 and I am being charged R16.00 per transaction by FNB. Whilst it is not a large amount (R175.05 incl the service fee by FNB) they have taken this money from my account without my permission!! I have emailed them and am awaiting a response. <br> I think everyone who has settled their loan with Direct Axis should check their bank statements as a matter of urgency!<br>
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DirectAxis's replyOfficial
09 Jul 2015, 13:28Hello Michl New,
Thanks for bring this to our attention. We have escalated the matter to a consultant who will be in touch soonest.
Kind regards,
Direct Axis Customer Relationship Management Team
Thanks for bring this to our attention. We have escalated the matter to a consultant who will be in touch soonest.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply09 Jul 2015, 13:28
Official
Hello Michl New,
Thanks for bring this to our attention. We have escalated the matter to a consultant who will be in touch soonest.
Kind regards,
Direct Axis Customer Relationship Management Team
Thanks for bring this to our attention. We have escalated the matter to a consultant who will be in touch soonest.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,