Hellopeter
Share Your Experience
NC
Nompilo C

1 reviews | Active since Oct 2016

01 Oct 2020, 11:58

Direct Axis Refuses to issue Paid-up Letter

I had a personal loan with Direct Axis, I settled the account in February 2020 but they are refusing to issue a Paid-Up letter. Apparently the amount that was showing on all 3 ITC profiles was incorrect so according to them I still owe them R3159. I want to emphasize the fact that the said account appears as Closed on Compuscan, XDS and Transunion on my credit reports but they still insist that I owe them R3159 how is that even possible? So in order for me to get the paid letter need to make payment to an account that has been closed?

0
Replies (4)
DirectAxis
DirectAxis's reply01 Oct 2020, 15:28
Official
Hello Nompilo,  We’ve received your review.  Please accept our humble apologies for any inconvenience caused  in the process of trying to resolve your query. We care about our customers and will ensure that your query is resolved.  We'll escalate the matter to our accounts support team and arrange for a consultant to call you.  Team DirectAxis 
NC
Nompilo C's update05 Oct 2020, 14:25
Reviewer Update
I am still awaiting for that call, there hasn't been any correspondence recieved

DirectAxis
DirectAxis's reply05 Oct 2020, 15:24
Official
Hello Nompilo, 

Thanks for reaching out to us.

We are extremely sorry about the delay with your query. 

We have escalated the query to our support team as of high importance and will ensure a consultant contacts you. 

Team DirectAxis

NC
Nompilo C's update07 Oct 2020, 09:57
Reviewer Update
I am still waiting