Direct Axis poot service loans departement and customer care

I am really disappointed with Direct Axis loans departement and customer care. I took a loan with them last year and paid my account in full on the 13th of October. They sent me a mail saying they owe me money after I paid the loan off early. At the end of October and November they deducted another two installments after I already paid the full amount. After sending out numerous mails when they asked for my proof of address and bank statement. To return the money they haven't worked through it yet. I phoned them twice this week with my airtime where they explained after they have worked through it. It will take 5 to 10 days to pay into my account. I send them mails on the 3rd the 11th and 14th of December. They said they will come back to me after 2 days but never did. I want my money today. I would not recommend to take any loans with Direct Axis they have the worst service and you will never get your money back. If I could I would rate them zero stars. They don't care about their customers