Direct axis poor service

3 weeks ago direct axis, gave me a call and offered me a a payment break for my personal loan that I never missed a single payment on, so long story short after a 45 min call, everything was approved and they gave me the loan to cover my mothly repayments for 3 months I even asked the same question about 10 times, will there be a debit order on 30/04/2020,and was told NO, today 05/05/2020, I recieved a call from them, to advise me that I am behind on 1 month installment, after trying to explain to the consultant that I have the covid19 cover and was told that for 3 months I am covered, but according to them, it doesn't show on the system that i am covered and its still my responsibility, I know it's my responsibility but why do you offer customers the cover if you can't even manage your so called covid 19 assistance yourself, just to show, direct axis is only interested in giving you more and more loans and not really to be of any assistance or help.

Just to add the COVID-19 cover is a extra loan giving by direct axis, through FNB, so it's a seperate loan to help you pay for 3 months and only to be paid after the 3 months with your existing loan amount.

Very very disappointed in them, just to show, its not about the customer...