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Melanie M
1 reviews | Active since May 2021
25 Feb 2023, 20:47
Direct axis poor service
I settled my account in August last year i raised a complaint with them spoke to numerous ppl at the company the call centre agent Nadia the team leader Jamy Lee was promised to resolve my complaint regarding a shortfall I call in every week since August until date its all empty promises and no feedback
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DirectAxis's replyOfficial
27 Feb 2023, 10:26Hello Melanie, thanks for reaching out to us.
We want to apologise for the experience you’ve had.
It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Customer Care Team and a consultant will be in contact with you.
Team DirectAxis
We want to apologise for the experience you’ve had.
It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Customer Care Team and a consultant will be in contact with you.
Team DirectAxis
DirectAxis's reply27 Feb 2023, 10:26
Official
Hello Melanie, thanks for reaching out to us.
We want to apologise for the experience you’ve had.
It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Customer Care Team and a consultant will be in contact with you.
Team DirectAxis
We want to apologise for the experience you’ve had.
It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Customer Care Team and a consultant will be in contact with you.
Team DirectAxis