Direct Axis poor customer service

Item: DirectAxis
Rating: 1
Author: Neil N

I have made multiple attempts to contact Direct Axis for the balance outstanding on my account but I get no joy from them. I call in wait a substantial amount of time to get attended to and then my call gets drop. I sent an email request and still await feedback. This is quite insincere and poor customer service.

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

26 Mar 2018, 11:36

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

Best regards,

DirectAxis's reply26 Mar 2018, 11:36

Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

Best regards,

DirectAxis's replyOfficial

28 Mar 2018, 09:56

Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist. Team DirectAxis

Best regards,

DirectAxis's reply28 Mar 2018, 09:56

Official

Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist. Team DirectAxis

Best regards,