Direct axis poor customer service
<p>I got a consolidation loan at direct axis and everything was approved on the 5th July 2017. I was told that they will pay my Nedbank Credit account and my Mr price account. Today is the 14th July 2017 and no payments in either accounts is paid and the Ballance is still oustanding. I phoned direct axis about 30 time and no one could help me with my complaint. Sometimes i even held the line for more than 40 minutes without any answers or explanation to why my accounts is not payed. They always put me through to some other person to help me and untill today i got no answers. They were very quick to give me the loan , but now that i got a complaint no one can help me. I asked numerous time to speak to a manager and even they told me that they will go into it and come back to me and they never do. I never ever in my life delt with worse customer service. Absolutely no one can give me any answers. I really will not recommend direct axis to anyone. Worst customer service ever.</p>
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Replies (5)
DirectAxis's replyOfficial
17 Jul 2017, 08:33Hello. thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply17 Jul 2017, 08:33
Official
Hello. thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis
Best regards,
's updateReviewer Update
17 Jul 2017, 08:57I already phoned 3 times this morning agein and as usual no one can help me and every body tells me to hold on for the relevant department en then the relevant department tells me to hold on for the relevant department en after speaking to more than 4 people still no one can help me again and then i just get cut off. This is really pathetic that no one can help me or give me any answers. I please want senior management to phone me to resolve this matter. What is reason that no one can help me?????? This isna great consurn and it my money that they said they paid that is outstanding. Where is the money and why was the accounts not paid??????????
's update17 Jul 2017, 08:57
Reviewer Update
I already phoned 3 times this morning agein and as usual no one can help me and every body tells me to hold on for the relevant department en then the relevant department tells me to hold on for the relevant department en after speaking to more than 4 people still no one can help me again and then i just get cut off. This is really pathetic that no one can help me or give me any answers. I please want senior management to phone me to resolve this matter. What is reason that no one can help me?????? This isna great consurn and it my money that they said they paid that is outstanding. Where is the money and why was the accounts not paid??????????
's updateReviewer Update
17 Jul 2017, 09:02Good Day Mnr Gouws
Attached is just the letter confirming the debt will be settled by Direct Axis.
We required the actual bank deposit slip or eft confirmation of settlement.
Kind Regards
Shamla Rajah
Team Manager
MRPMONEY
T:
W:http://www.mrpmoney.com
's update17 Jul 2017, 09:02
Reviewer Update
Good Day Mnr Gouws
Attached is just the letter confirming the debt will be settled by Direct Axis.
We required the actual bank deposit slip or eft confirmation of settlement.
Kind Regards
Shamla Rajah
Team Manager
MRPMONEY
T:
W:http://www.mrpmoney.com
's updateReviewer Update
17 Jul 2017, 09:271.Please assist me with answers. My Nedbank account nr ********** ********** 97 is still not settled and is still outstanding.
2. My Mr price account is also still outstanding and not settled. Account number. ********** 012.
Direct axis was very fast on giving me the loan and they said they will settle my accounts and is untill today still outstanding. I really think this is very very bad service from your office not to check if the accounts is paid and settled. You said the money was payed 5 July 2017 but it is still not reflecting on my occount. I want answer today please.
Thanks
's update17 Jul 2017, 09:27
Reviewer Update
1.Please assist me with answers. My Nedbank account nr ********** ********** 97 is still not settled and is still outstanding.
2. My Mr price account is also still outstanding and not settled. Account number. ********** 012.
Direct axis was very fast on giving me the loan and they said they will settle my accounts and is untill today still outstanding. I really think this is very very bad service from your office not to check if the accounts is paid and settled. You said the money was payed 5 July 2017 but it is still not reflecting on my occount. I want answer today please.
Thanks
DirectAxis's replyOfficial
25 Jul 2017, 09:09Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Team DirectAxis
Best regards,
DirectAxis's reply25 Jul 2017, 09:09
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Team DirectAxis
Best regards,