Direct Axis Poor Customer Care

I had a loan with Direct Axis. Requested a settlement amount on 20 May 2020. Account was settled on 21 May 2020 and the proof of payment was emailed to the company. After numerous calls and emails requesting the company acknowledges receipt of the proof of payment to no avail, I stopped the debit order. They promptly called me to say I had not paid. They do acknowledge that they can see the date on the proof of payment as 21 May but the funds only reflected in their account on 03 June therefore I must pay an additional amount for the stopped debit order. I use the same bank as the company so it is highly impossible that it can take two weeks for the funds to reflect in their account.

I have used more than 3 hours worth of airtime just to sort this out!!!