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KW
Kathy W

1 reviews | Active since Sept 2020

27 Sept 2020, 16:55

Direct Axis poor customer after sales service7

I cannot get through to Direct Axis via email or the call centre, been trying weekly since June. It's Sunday today, call volumes are low, but still, no response.....on hold for ever. Emails.........no response either. You knew call volumes would be high due to the Covid pandemic affect on consumers, but it seems no contingency plans were put in place for back up staff to manage the high demand. Who are the Directors? I hold them personally responsible for this terrible service.

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Replies (2)
DirectAxis
DirectAxis's reply28 Sept 2020, 16:02
Official
Hello Kathy,  We’ve received your review.  Please accept our apologies for the difficulty experienced in trying to reach us. Some of our consultants are working remotely and are sometimes experiencing technical glitches which are caused by poor network connectivity. This is not an excuse, we’re working very hard to try and fix these issues so that we can deliver the excellent service we strive to deliver to our customers.  We will escalate your review onto our support team and a consultant will be in touch with you.  Team DirectAxis 
DirectAxis
DirectAxis's reply06 Oct 2020, 08:33
Official
Hello Kathy, 

We are pleased that a consultant have been in touch with you and your matter has been resolved.

If you have any further questions do not hesitate to contact us. 

Team DirectAxis