sN
sivern N
1 reviews | Active since May 2015
11 Jul 2023, 21:14
Direct Axis - Please Help!
My Direct Axis loan was settlers 3 weeks ago. Direct Axis continued to collect a Debit Order from me. I contacted Direct Axis to close my account and refund the debit order. I assured the agent Zola I will not reverse the funds. I still continued to ask to speak to a manager and was promised Stacey Lee a manger will contact me. 3 weeks later no refund, no contact and account still open! I contacted Direct Axis again. Spoke to Norma who failed to put me through a Manager. She assured me A*****a a manager will call me. 3 hours later no call. TCF and other compliance principles are being breached. As a client must I beg for service? Please help urgently!
Helpful (0)
Replies (11)0
Replies (11)
DirectAxis's replyOfficial
12 Jul 2023, 08:21 Hello Sivern,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting a refund and your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting a refund and your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's reply12 Jul 2023, 08:21
Official
Hello Sivern,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting a refund and your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting a refund and your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
12 Jul 2023, 09:42Hello Sirven, there's no settlement quotation on the account and the system would recognise the payment received as an extra payment as it only covers the capital balance not the contract actual balance. We therefore require proof of payment in order to close the account and process any refunds due. Please email it to ***.
Best regards,
DirectAxis's reply12 Jul 2023, 09:42
Official
Hello Sirven, there's no settlement quotation on the account and the system would recognise the payment received as an extra payment as it only covers the capital balance not the contract actual balance. We therefore require proof of payment in order to close the account and process any refunds due. Please email it to ***.
Best regards,
sN
sivern N's updateReviewer Update
12 Jul 2023, 20:07Hi this settlement was done by African bank. I took a consolidation loan with them. Please contact African bank for POP. Please I need this be be closed and refunded. Thanks.
sN
sivern N's update12 Jul 2023, 20:07
Reviewer Update
Hi this settlement was done by African bank. I took a consolidation loan with them. Please contact African bank for POP. Please I need this be be closed and refunded. Thanks.
sN
sivern N's updateReviewer Update
12 Jul 2023, 20:08I can confirm I need this account closed. Please don’t be difficult. I can assure you it’s not additional amount paid but was to settle this account. Please assist and don’t be difficult.
sN
sivern N's update12 Jul 2023, 20:08
Reviewer Update
I can confirm I need this account closed. Please don’t be difficult. I can assure you it’s not additional amount paid but was to settle this account. Please assist and don’t be difficult.
DirectAxis's replyOfficial
13 Jul 2023, 08:28Hello Sirven. We don't have authority to request proof of payment from African Bank, you need to contact them or the consultant that was assisting you with the application and request proof of payment. We'd like to resolve this matter ASAP. Team DirectAxis
Best regards,
DirectAxis's reply13 Jul 2023, 08:28
Official
Hello Sirven. We don't have authority to request proof of payment from African Bank, you need to contact them or the consultant that was assisting you with the application and request proof of payment. We'd like to resolve this matter ASAP. Team DirectAxis
Best regards,
sN
sivern N's updateReviewer Update
13 Jul 2023, 11:14Hi I have emailed POP to ***
Please close and refund urgently.
Thanks
Please close and refund urgently.
Thanks
sN
sivern N's update13 Jul 2023, 11:14
Reviewer Update
Hi I have emailed POP to ***
Please close and refund urgently.
Thanks
Please close and refund urgently.
Thanks
DirectAxis's replyOfficial
13 Jul 2023, 13:10Hi Sirven, thanks for letting us know. We'll take a look and come back to you. Team DirectAxis
Best regards,
DirectAxis's reply13 Jul 2023, 13:10
Official
Hi Sirven, thanks for letting us know. We'll take a look and come back to you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
13 Jul 2023, 15:05Hello Sirven, your refund has been logged. We'll continue to monitor your account and keep you posted. Team DirectAxis
Best regards,
DirectAxis's reply13 Jul 2023, 15:05
Official
Hello Sirven, your refund has been logged. We'll continue to monitor your account and keep you posted. Team DirectAxis
Best regards,
sN
sivern N's updateReviewer Update
13 Jul 2023, 20:09Hi. When is the account scheduled to be closed? In July a Debit Order should not go through? Please confirm? Thanks
sN
sivern N's update13 Jul 2023, 20:09
Reviewer Update
Hi. When is the account scheduled to be closed? In July a Debit Order should not go through? Please confirm? Thanks
DirectAxis's replyOfficial
14 Jul 2023, 09:39Hi Sivern. We'll let you know as soon as we hear back from our support team. Yes, no debit order will go off. Team DirectAxis
Best regards,
DirectAxis's reply14 Jul 2023, 09:39
Official
Hi Sivern. We'll let you know as soon as we hear back from our support team. Yes, no debit order will go off. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
21 Jul 2023, 16:42Hello Sivern, we're pleased to confirm that your loan account is closed and your refund was paid out. Team DirectAxis
Best regards,
DirectAxis's reply21 Jul 2023, 16:42
Official
Hello Sivern, we're pleased to confirm that your loan account is closed and your refund was paid out. Team DirectAxis
Best regards,