AS
Andries S
1 reviews | Active since Jan 2015
30 Apr 2020, 09:28
Direct Axis Payment Holiday Joke
I phone Direct Axis on the 20 April and arranged for this payment Holiday, I have send my company letter and all the relevant information, they required. Some one had phone me back and we were busy with more than 20min on my account, to make the arrangements, so every thing was done over the phone, and my payment holiday was done. well this morning with a bang, there go my installment off. So were is this Payment Holiday. this is a Joke.
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Replies (4)
DirectAxis's replyOfficial
30 Apr 2020, 10:14Hello Andries We have received your review. Please accept our sincerest apologies for the inconvenience caused. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply30 Apr 2020, 10:14
Official
Hello Andries We have received your review. Please accept our sincerest apologies for the inconvenience caused. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
30 Apr 2020, 10:14Hello Andries We have received your review. Please accept our sincerest apologies for the inconvenience caused. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply30 Apr 2020, 10:14
Official
Hello Andries We have received your review. Please accept our sincerest apologies for the inconvenience caused. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
AS
Andries S's updateReviewer Update
06 May 2020, 16:04well up to date nothing is been done, just shows you what are we dealing in South Africa. People who do not care.
AS
Andries S's update06 May 2020, 16:04
Reviewer Update
well up to date nothing is been done, just shows you what are we dealing in South Africa. People who do not care.
DirectAxis's replyOfficial
28 May 2020, 08:29The refund has been logged. We'll keep you in the loop until everything has been taken care of.
Best regards,
DirectAxis's reply28 May 2020, 08:29
Official
The refund has been logged. We'll keep you in the loop until everything has been taken care of.
Best regards,